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Story behind Chalo Le Lo
Chalo Le Lo's journey began with a vision to intertwine unique finds, authenticity, and ethical sourcing. Our store encapsulates stories of artisans, conscious creation, and community support. Join us in...
Story behind Chalo Le Lo
Chalo Le Lo's journey began with a vision to intertwine unique finds, authenticity, and ethical sourcing. Our store encapsulates stories of artisans, conscious creation, and community support. Join us in...
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Frequently Asked Questions
What is Chalo Le Lo's return and exchange policy?
We offer a 5-day return and exchange policy for your convenience. If you are not satisfied with your purchase, you can return the product within 5 days from the date of delivery for a full refund or exchange. Please check our Returns & Exchanges page for more details.
How do I initiate a return or exchange?
To start the return or exchange process, please log in to your Chalo Le Lo account, go to your order history, and select the item you wish to return or exchange. Follow the simple steps provided to submit your request, and we'll guide you through the rest of the process.
Is there a cost associated with returns or exchanges?
Good news! We offer free returns and exchanges within our 5-day policy. You won't have to worry about any additional costs for returning or exchanging items purchased from our store.
What condition should the product be in for a return or exchange?
The product should be in new and unused condition, with all original tags and packaging intact. We kindly request that you return the item in the same condition it was received to facilitate a smooth return or exchange process.
How long does it take to process a return or exchange?
Once we receive your returned item, it typically takes 2-3 business days to process the return and issue a refund or exchange. However, the exact processing time may vary depending on the volume of returns.
What if I receive a damaged or defective product?
If you receive a damaged or defective product, please reach out to our customer support team immediately. We'll assist you in resolving the issue by offering a replacement, a refund, or any necessary support to ensure your satisfaction.
